Conversational Commerce
Connect with users and sell your product and services via conversational commerce. Engage customers with chatbots, voice assistants, and AI for smooth, personalized, and interactive shopping experiences.
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What is Conversational Commerce?
Conversational Commerce is selling products and services via discussion. With solutions like Bagisto Whatsapp Chatbot & Order Notification, business can connect with customers via conversation. Users can connect with the business via contact channels for their queries.
Using conversational commerce platform, a business can also initiate the conversation. And it will be used as a sales channel to sell their products and services.
Types of Conversational Commerce
Conversational commerce is divided into four types. The types are as follows :
Live Chat
Live chat is one of the oldest and most popular ways of conversation commerce. Here, a user starts the live chat from the business website. And the available agent will reply to the user.
It is easy to use and gives an edge over other contact options like email or phone. A user can easily ask for the info they are looking for. The agent can also smoothly reply to the client’s queries.
Our Live Stream method provides suitable and natural contact due to human dealings. Hence, the individual agent can provide more personalized replies to the customer. It will help to improve customer satisfaction as well.
Messaging Application
A messaging application is a chat platform. It is used to send messages from one user to another. The total number of users using different messaging applications is more than 5 billion.
Some popular messaging applications are WhatsApp, Messenger, WeChat, Snapchat and Telegram. These applications now support business communication as well. With conversation commerce, a business can use the large audience of messaging platforms for contact for sales.
Messaging platforms like WhatsApp and Messenger provide options where an agent or chatbot can respond to client questions. Use our solutions like Laravel eCommerce SMS Notification to send orders and to provide updates as well to customers.
AI-Powered Chatbot
An AI powered chatbot is the future of conversational commerce. It can respond to client queries and act as a virtual assistant for businesses.
A conversational commerce chatbot allows one to answer frequent questions with multi-select options as well.
Our Laravel Chatbot Using OpenAI ( ChatGPT ) chatbot can reduce the cost significantly as compared to human agents. It can handle client queries at a large scale and can respond efficiently to them.
A business can use chatbots on direct chats and different messaging platforms. It helps to increase the reach on other channels.
Voice Assistant
A Voice assistant is a type of software that allows asking queries via voice commands. And it can respond to the user in different forms like a message, sound or action.
There are several voice assistants available. The popular ones are Alexa, Siri and Google Assistant. These assistants have your personal data. And it allows to provide more personal and preferential results.
A voice assistant can be integrated with a website and can respond to different user queries. Queries like product information, order status, product search etc. can be handled efficiently.
Benefits of Conversational Commerce
Reduce Cart Abundancy
Recover sales and respond to customer queries with Laravel eCommerce Abandoned Cart Email Reminder for personalization.
Low Cost
By using a chatbot over the direct channel and messaging platforms the operating cost will reduce.
24/7 Availability
A conversational commerce chatbot is available round the clock and reply to client queries instantly.
Personalized Suggestions
Enforcing a chatbot to have personalized activity data can provide more accurate advice.
Handle Multiple Queries
A chatbot as conversational commerce platform can easily handle multiple queries of customers at the same time in an efficient manner.
Improve Conversion Rate
A response to the client queries helps to improve conversion rate for sales. It will help to increase customer satisfaction as well.
Multi-Channel Integration
Conversational commerce can be added to multiple contact points. Like on the website, IVR, message platforms and over social media.
Notification Delivery
Send updates via WhatsApp, Messenger, and WeChat using our solutions like WhatsApp Order Notification for Bagisto.
What our customer says
We are using Bagisto & Laravel eCommerce multi company module, which is top notch software as a service solution, with pretty decent theme, a wonderful admin panel & provides ease of access. The best part is their on time friendly support with detailed documentation for the developers. I am happy with their best in class service.
Rajib Dey
Solution Associate
Frequently Asked Questions
Conversational commerce integrates messaging platforms, chatbots, and voice assistants to facilitate online shopping, enhancing customer engagement and streamlining the buying process.
Bagisto provides customizable tools and integrations to add chatbots, AI-driven assistance, and other conversational features tailored to your store’s needs.
Bagisto supports popular platforms like WhatsApp, Facebook Messenger, and voice assistants like Alexa and Google Assistant for seamless customer interactions.
Yes, by offering personalized recommendations, instant query resolutions, and guided purchases, conversational commerce significantly boosts conversion rates.
Absolutely! Whether you run a small store or a large marketplace, conversational commerce can be adapted to meet customer expectations and improve operational efficiency.
Contribution to Open Web
Webkul is Open Source giant and continuously contributes to the open web with a blaze. We wish you to join the community to make this framework more stable.
