To make your website trustworthy, you have to provide the refund feature to gain the customer trust on your website. Here we will discuss how to refund an order in bagisto.
To create a refund in bagisto, you need to follow below steps:
Step 1:– Go to Admin Panel, click on Sales>>Orders
Note:- Refund button will be visible only if the order is invoiced
Step 2:- Choose the order that you wish to refund, click on the eye icon to see the transaction detail.
Click on Refund, when you click on the Refund next page will be open like below.
Edit the product ordered section below.
Refund Shipping:- In this field, you can enter the amount which you want to refund from the shipping fee. Initially, this field will show the total shipping amount that is available for refund.
The refund shipping fee can be decreased but can’t be increased to the actual shipping(initial shipping amount) fee.
Adjustment Refund:- You can enter the amount which will be added to the total refunded amount as an additional refund that does not include any shipping, product price, tax cost.
Adjustment Fee:- Enter the amount that will be subtracted from the sub-total amount.
Step 3:- Now click on the Save Refund. Once the order has been refunded order status will be “closed“. You can also check the refund detail in the refund section(Sales>>Refund).
Note:- By clicking on Refund does not actually refund the amount, you have to manually refund the order.
Hope it will be helpful for you. If you have any issue feel free to raise a ticket at https://bagisto.uvdesk.com/en/
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