A service marketplace is a website where people looking for services can find those who provide them. It allows providers to sell their services straight to customers.
In this blog, we will show you how to build a service marketplace website using up to date tools like Laravel.
Why Service Marketplaces Are on the Rise
Nowadays, many service providers are using online platforms to offer quicker services.
The popularity of companies like Uber, Airbnb, and Urban Company (formerly Urban Clap) shows how rapidly this model is expanding.
A service marketplace makes it easy and convenient to book and manage services.
Customers can place and track orders, request extra services, and make secure online payments without delays.
This removes the hassle of research, contact, and manual payments—everything is done within minutes from home.
For service providers, it cuts down on the costs of having physical offices and expensive advertising.
These savings help lower the price of services, which is a win win for everyone.
According to Statista, the global service marketplace revenue reached nearly US $800 billion in 2024.
Statistics of Few Online Service Marketplaces
Urban Company is India’s largest online service marketplace, offering services like home repairs, weddings, and beauty.
According to The Economic Times, Urban Company posted ₹1,144 crore revenue and ₹240 crore net profit in FY25.
Uber is a really popular service that lets people book private or shared rides easily with just a few taps.
According to Statista, Uber generated $43.9 billion revenue in 2024 and posted $1.78 billion net profit in Q1 2025, serving 180 million monthly users.
Airbnb is also a global leader in the service marketplace space, connecting hosts and travelers through vacation rentals and experiences.
According to Statista, Airbnb earned $11 billion in 2024 with 5M+ hosts and 490M bookings worldwide.
How Does a Service Marketplace Work?
A service marketplace platform serves as an online link connecting customers with service providers. Typically, the process goes through these steps:
1) Customer posts a requirement – for example, finding an apartment or scheduling a beauty service.
2) Providers are notified – Service providers that are registered get the request.
3) Provider responds – They provide information about their availability, prices, and the services they offer.
4) Customer compares and books – Customers select a service provider, verify their booking, and complete a safe payment.
5) Service delivery and tracking – The provider finishes the service, and the customer can keep an eye on how things are going.
6) Payment and commission split – The marketplace takes a commission, and the remaining amount goes to the provider.
7) Ratings and reviews – Customers share their thoughts, which helps future shoppers make smart decisions.
How to Build a Service Marketplace Website
To build a service marketplace, you need the right technology and a clear plan. Here are the important steps you can take to create a successful marketplace.
Best platforms to build a service marketplace
Your marketplace platform needs to be safe, able to grow, and packed with features. Some well known choices are:
1) Bagisto (Laravel based, open source, multi vendor ready)
2) Magento (robust but resource heavy)
3) WooCommerce (WordPress plugin, good for small projects)
4) OpenCart (lightweight and easy to customize)
5) PrestaShop (flexible with strong community support)
If you’re using Laravel, Bagisto is a great option because it has ready to use marketplace extensions, an API first design, and it can grow with your needs.
Purchase a domain
Pick a short, catchy, and keyword filled domain name that shows what your business is about.
1) Make sure it’s simple to spell and easy to remember.
2) If you can, add words related to your service (like fixmyhome.com for home services).
3) Select a reliable extension such as .com, .net, if you want to focus on a specific area.
Design of the website
A good website design is really important for making an eCommerce marketplace successful.
Ensure that the design is:
1) User friendly (easy navigation & responsive across devices)
2) SEO optimized (fast load speed, meta tags, clean URLs)
3) Trustworthy (secure checkout, ratings & reviews)
Launch & Test Your Marketplace
Before you go live, make sure to check:
1) Secure payments (Stripe, PayPal, Razorpay, etc.)
2) Vendor onboarding process
3) Customer experience (bookings, cart, checkout)
4) SSL certificate for trust & data protection
How Bagisto Helps You Create a Service Marketplace
Bagisto is an open source eCommerce platform built on Laravel that has a module for a multi vendor marketplace, allowing you to manage services all in one place.
Service providers have the ability to personalize their profiles, showcase their services, manage their availability, and keep track of bookings with ease.
Admins have a central control to oversee providers, commissions, and services on various websites.
Bagisto lets you manage multiple websites from one instance, making it easy to offer services like home repairs, moving, or interior design under one system.
Key Features of a Service Marketplace with Bagisto
Service Provider Features
1) Easy registration and profile setup
2) Add, edit, or remove services anytime
3) Manage bookings and availability
4) Track earnings and payment history
5) Receive ratings and reviews to build trust
Admin Features
1) Approve or disapprove provider accounts
2) Set and manage global/individual commission rates
3) Monitor bookings, payments, and service performance
4) Enable or disable providers or services anytime
5) Access detailed reports and analytics
If you want to create an online service marketplace, feel free to connect with the Bagisto Helpdesk, explore Bagisto Blog, or join the official Bagisto Forum.
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